Novesse by Vijaya

Privacy Policy

Effective Date: 1st January 2026

At Novesse, your trust is the foundation of our relationship. We are committed to protecting your personal information with the same precision and care we bring to every skin consultation.

Information We Collect

Personal Information

When you book an appointment, submit an enquiry, or interact with our website, we may collect: your full name, email address, phone number, date of birth, and any health-related information you voluntarily share in connection with your skin or hair concerns.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data helps us understand how visitors interact with our site and improve your experience.

Communication Data

If you contact us via our enquiry form, WhatsApp, email, or phone, we retain records of those communications to respond to your queries and maintain the continuity of your care.

How We Use Your Information

Appointment & Care Management

Your personal and health information is used to schedule consultations, tailor treatment recommendations, and deliver personalised dermatological care aligned with your skin's unique needs.

Communication

We use your contact details to confirm appointments, send pre- and post-treatment guidance, respond to enquiries, and, where you have opted in, share updates about new treatments, offers, or clinic news.

Service Improvement

Aggregated and anonymised usage data helps us enhance our website, refine our digital experience, and ensure our services remain relevant and accessible.

Legal Compliance

We may process your data to comply with applicable laws, regulations, or lawful requests from governmental authorities, including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 (India).

Data Security

Our Commitment

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our clinic systems are access-controlled, and sensitive health records are handled in accordance with medical confidentiality standards.

Limitations

While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to exercise caution when sharing sensitive information online.

Data Retention

Retention Period

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain accurate medical records, comply with legal obligations, and resolve disputes. Medical records may be retained for a minimum of seven (7) years in accordance with applicable healthcare regulations in India.

Deletion Requests

You may request deletion of your personal data by contacting us. We will honour such requests subject to any overriding legal or regulatory obligations.

Your Rights

Access & Correction

You have the right to request access to the personal data we hold about you and to ask us to correct any inaccurate or incomplete information.

Withdrawal of Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

Marketing Opt-Out

If you have subscribed to our newsletter or marketing communications, you may unsubscribe at any time via the link in our emails or by contacting us directly.

Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.

Cookies & Tracking

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and support our marketing efforts. Cookies are small text files stored on your device.

Your Choices

Most browsers allow you to manage or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Links

External Websites

Our website may contain links to third-party websites, including social media platforms and partner organisations. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child's data has been submitted, please contact us immediately and we will take prompt steps to remove it.

Changes to This Policy

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

Questions or Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to us.

Reach Us