Novesse by Vijaya

Terms & Conditions

Effective Date: 1st January 2026

Welcome to Novesse (www.novesse.in). This website is owned and operated by Novesse by Vijaya, located near Sunny Diamonds, Opposite IndusInd Bank, Marapallam Road, Pattom, Trivandrum – 695004, Kerala, India. By accessing or using our website, booking appointments, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

Nature of Website and Informational Content

The content provided on this website, including text, graphics, images, and blog posts, is strictly for informational and educational purposes.

No Doctor-Patient Relationship

Browsing this website or submitting an enquiry through our online forms does not establish a formal doctor-patient relationship. A formal relationship is only established after a clinical registration and an in-person or official teleconsultation with our qualified dermatologists.

Not Medical Advice

The information here should not be treated as a substitute for professional medical diagnosis, advice, or treatment. Always seek the advice of a qualified physician regarding any skin or hair condition.

Appointment Booking and Cancellations

Accuracy of Information

When scheduling an appointment or submitting an enquiry, you agree to provide true, accurate, and complete information (including your name, contact details, and relevant health information).

Rescheduling & Cancellations

We request that any changes or cancellations to scheduled clinic appointments be communicated to us at least 24 hours in advance via our registered phone numbers (+91 471 310 0707 / +91 759 386 4264) or email.

Right to Refuse Service

Novesse reserves the right to decline appointment requests or refuse service to any individual in accordance with standard medical ethics and clinic policies.

Intellectual Property Rights

Unless otherwise stated, all content, logos, branding, layout, designs, and digital assets on www.novesse.in are the exclusive property of Novesse by Vijaya and are protected by Indian and international copyright and trademark laws.

You may view and print pages for personal, non-commercial use only.

You must not replicate, modify, distribute, or commercially exploit any material from this website without explicit written consent from our management.

Acceptable Use Policy

You agree to use our website only for lawful purposes. You are strictly prohibited from:

Misusing enquiry forms or WhatsApp communication channels to transmit spam, abusive language, or defamatory content.

Attempting to breach our website’s security, bypass authentication systems, or introduce malicious software (viruses, trojans, etc.).

Using automated data-gathering tools (scrapers, bots) to extract content or user data from our platform.

Limitation of Liability

While we strive to ensure that the information on this website is up-to-date and accurate, Novesse by Vijaya makes no warranties or guarantees of any kind, express or implied, regarding its completeness or accuracy.

To the fullest extent permitted by law, Novesse, its directors, and its clinical staff shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, this website or the information contained herein.

Third-Party Links

Our website may feature links to external third-party websites or integrated services (such as maps, social media widgets, or external payment portals). These links are provided solely for your convenience. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party platforms.

Privacy Policy Integration

Your use of this website is also governed by our Privacy Policy, which details how we collect, handle, and secure your personal and health data under the Digital Personal Data Protection Act, 2023 (India). You can review the policy at https://www.novesse.in/privacy-policy.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with the use of this website or our clinic's digital services shall be subject to the exclusive jurisdiction of the competent courts in Thiruvananthapuram (Trivandrum), Kerala.

Modifications to Terms

Novesse reserves the right to amend or update these Terms and Conditions at any time without prior notice. Any modifications will be effective immediately upon being posted to this page. Continued use of the website following changes constitutes your acceptance of the revised terms.

Contact Information

For any questions, clarifications, or grievances regarding these Terms and Conditions, please contact us at:

Reach Us

Entity: Novesse by Vijaya

Address: Near Sunny Diamonds, Opposite IndusInd Bank, Marapallam Road, Pattom, Trivandrum – 695004, Kerala, India.

Email: info.novesse@gmail.com

Phone: +91 471 310 0707 / +91 759 386 4264

By using our website and services, you acknowledge that you have read and understood these Terms and Conditions.